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Privacy Policy

Updated December 2023

This describes how RentOui.com collects, uses and discloses your personal, financial and other information when you use our website, www.rentoui.com.

Please read this Privacy Policy carefully. By using RentOui, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, you are not authorized to use RentOui.

You must be 18 years of age or older to use RentOui.

We reserve the right to periodically update this Privacy Policy from time to time. You are responsible for staying up to date on our Privacy Policy and any changes thereto.

When you use www.RentOui.com, we collect certain information about you.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information but doing so may prevent you from using RentOui. The following information may be collected from you:

  • Contact and identity information, such as name, email address, shipping address, phone number, social media handles and driver's license or government ID information.
  • Account information, such as username, password, profile photo, Item sizes and birthday. If you choose to register an account, you are responsible for keeping your account credentials safe, and we recommend you do not share your credentials with anyone. If you believe your account has been compromised, please contact us immediately.
  • Information about your use of RentOui.
  • Payment information, such as credit or debit card information and billing address, which is collected on our behalf by our payment processor.
  • User-generated content, such as pictures, videos, reviews and any other information that you submit to us for publishing.
  • Any other information you choose to include in communications with us, for example, when interacting with us through our online messaging system, sending us an email or responding to surveys.

We also collect certain information about your interaction with RentOui including:

  • Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.
  • Location information, such as approximate location.
  • Other information regarding your interaction with RentOui, such as browser type, log data, date and time stamps.

To do this, we may use cookies and other tracking technologies. We may associate the device you use to access RentOui, or email or social media accounts that you use to engage with us.

We also may collect certain information from other sources, including information that we collect directly from third parties and information from third parties that you choose to share with us:

  • Information we receive from other users, including feedback and reviews posted by other users.
  • Analytics data we receive from analytics providers.
  • Background check information we receive from third party providers that assist us in conducting prescreening and credit checks, including when relevant to claims of fraud or stealing Items.
  • Information we receive when you choose to interact with us through social media.

We may use your information to:

  • Administer and otherwise provide our Platform with functionality.
  • Analyze usage so that we may better understand user interactions and experiences and improve your experience.
  • Conduct internal research.
  • Improve the safety and security of RentOui.
  • Provide customer support.
  • Comply with legal obligations, and to pursue and defend RentOui in legal actions.

We may disclose your information with third parties in certain circumstances such as:

  • With service providers and vendors, including our fulfilment and courier partners, for customer relationship management, payment processing, email marketing, data analytics and website hosting.
  • With professional advisors, such as auditors, law firms, or accounting firms.
  • For legal and security reasons and to protect RentOui, its officers and directors, such as with regulators, law enforcement agencies, public authorities, or any other relevant organizations, to comply with applicable law or obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries, to protect the interests of, and ensure the safety and security, of us, our users, a third party or the public, to exercise or defend legal claims, and to enforce our terms and conditions or other agreements.
  • To a prospective buyer, seller, new owner, or other relevant third party in connection with or anticipation of an asset sale or purchase, a share sale, purchase or merger, bankruptcy, or other business transaction or re-organization (including while negotiating or in relation to a change of corporate control).
  • With our affiliates or otherwise within our corporate group.
  • When you request or authorize us to share certain information with third parties, including through social media widgets.

We use cookies and tracking technologies to collect information about your browsing RentOui. These may be placed by us or third parties, including Google, and allow us to recognize and count the number of users and to see how users interact with RentOui.

Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of these but you may also block or delete our cookies from your browser. This may cause problems in the use of our Platform.

In addition, RentOui may allow you to access our pages on third party social media platforms, and from there "like" or "share" our content. Use of these may allow a third party to collect and/or use your information and we may have access to information about you and your use of RentOui.

We may provide links to third party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, we are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide in these venues, such as social media platforms may also be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms.

Your security is incredibly important to us. However, no security system is perfect and despite our reasonable efforts to protect your information, we cannot guarantee against security breaches. Therefore, do not use unsecure channels to send us sensitive or confidential information.